A01：
Wi2 300 is a public wireless LAN service provided by Wire and Wireless Co., Ltd..
You can access Internet over a wireless LAN in the coverage area.

A02：
A public Wireless LAN is a general term of wireless LAN services in public spaces. Wi2 300 is a service name for public wireless LAN service provided by Wire and Wireless Co., Ltd..

A03：
Please see Service Area search.

A04：
Yes, it will be expanding gradually.

A05：
Yes, however, the throughput may become slow due to some environmental factors (the distance from the access point, the shape of the building and the number of accessing devices).

A06：
The number of Wi2 Wi-Fi service points are more than 70,000 currently as of Feb. 2012.

A07：
Yes, you can use BB Mobile Point. No additional sign up is necessary.

A08：
Currently we do not offer home Internet connection service.
You can enjoy online only at Wi2 300 access points.

A09：
Yes, but the support page is available only in Japanese. Please purchase an ID in Japanese My Page.
In addition, to activate the ID, it is required to have a Japanese cell phone provider's mobile phone which can receive a message and access the activation link. Note: ID can not be activated by any smartphones.

A10：
Yes, 150yen for 3 hours will be charged in addition to monthly fee.

A11：
Please purchase in Japanese My Page. An instruction email will be sent to your subscribed email address.

A12：
No, you need to purchase before getting onboard using Internet.

A13：
Sorry. Currently it is an option for monthly users. We do not sell a prepaid ID only.

A14：
Yes. It will be expired after a certain time. Please check in the page or email at purchase (in Japanese). It is valid for more than three months.

A15：
Yes, however, only Japanese support page (Softbank) is available.
WiFi is available in new N'EX train car (W259 Series). It is a part of bb mobilepoint roaming areas, but how to access is different from other areas.
Please read the following instruction. (Japanese only)
http://tm.softbank.jp/business/wlan/area_list/roaming.html

A16：
There is no additional charge for roaming use. Only Wi2 300 fees will be charged. Please read here for more information.

A17：
Please connect to mobilepoint SSID and login with Wi2 300 ID and password.

A18：
The maximum 300 Mbps (a best-effort) is available between a device and an access point. In a roaming area, it depends on the provider's specifications. However, the connection speed may become slow or cut due to some environmental factors (the distance from the access point, the shape of the building and the number of accessing devices).

A19：
Currently Wi2 300 wired service is not planned.

A20：
Its range is a 50m in radius in an open space, but it depends on shapes of surrounding objects.

A21：
Please use wireless LAN equipped mobile devices complying with Wi-Fi Standards (IEEE802.11b/g). With those devices, wireless data speeds at up to 300 Mbps is available inside Wi2 home network area (Marunouchi service area)

Example: Laptop PCs, PSP, iPod touch, Nintendo DS, Nintendo DS Lite or smart phones

A22：
There is no restriction on use of any applications. However, please note that we can not say all applications run correctly.

A23：
We do not provide a power supply service. Please use your own device's batteries.

A24：
Please see our service guide.

A25：
No, you don't have to sign up with another provider.

A26：
Please email Wi2 Customer Center:
cs-info@wi2.co.jp

A27：
Please access 300.wi2.co.jp from you device and sign up. We will give you information (ID and password etc) to access upon your sign-up completion.

A28：
Immediately after your subscription has been sent and confirmed, the network information which is required to get online will be displayed in the same page.

A29：
Please use wireless LAN equipped mobile devices complying with Wi-Fi Standards (IEEE802.11b/g). With those devices, wireless data speeds at up to 300 Mbps is available inside Wi2 home network area (Marunouchi service area)

Example: Laptop PCs, PSP, iPod touch, or smart phones
[Supported OS]Windows XP/Vista, Mac OS X, Windows Mobile, iPhone 3G, iPod Touch, PSP, NintendoDS, NintendoDS Lite
For example: Laptop PCs, Portable Game Players (PSPs, Nintendo DS, Nintendo DS Lite etc), Portable Music Players (iPodtouches etc) and smartphones so on.

A30：
Sorry. We do not offer Wi-Fi device rental service. Please sign up when you get your own device.

A31：
To take an advantage of our high-speed and high-security service (Max 300Mbps in our Marunouchi service area), please use any cards

A32：
It is possible to signup for our service and get SSID and authentication key by accessing 300.wi2.co.jp anywhere.

A33：
Please connect to Wi2 wireless network SSID:[wi2] using your mobile device, then, open a browser to signup.

A34：
Please access 300.wi2.co.jp from your device and sign up.

A35：
Please access My Page and change your information.

A36：
Yes, you can set up to five devices for the easy-login MAC Address Authentication in My Page, but, please note that simultaneous login is not allowed.

A37：
Please see here.

A38：
We accept Credit Card Payment only.
Please enter your credit card information when you sign up.

A39：
No, we do not make a monthly statement. About your payment
Please ask your credit card company for your payment due date.

A40：
No. We are prohibiting a direct communication between PCs over the same access point for security reason.

A41：
Please see here.

A42：
Wi2 Connect is an easy access tool that helps you to omit entering your Login ID and password for Wi2 service network to get online.

A43：
Wi2 300 Profile is a configuration file for iPhone/iPod touch which sets network information into devices. To use Wi2 Connect auto-login, it should be installed.

A44：
Narita Airport is one of BB mobilepoint area (Wi2 roaming area) and how to connect is different from other access points. Please see here for details.

A45：
Please check the followings:

Are you in Wi2 service area?
Is wireless LAN on (built-in or card)?
Is your device connected to the SSID?
Does your device obtain an IP address automatically?
Is SSL enabled in your web browser setting?
Is unchecked "use a proxy server" box in your browser configuration?

A46：
Wi2 Connect, due to its software specification, may run when a network connection is established even outside of Wi2 service area However, please note that no charge will incur under such circumstances.

A47：
We do not set any restrictions on OS, however, there are some we have not checked its operations.

[Supported OS]
Windows XP/Vista, Mac OS X, Windows Mobile, iPhone OS

A48：
We adopt WPA-PSK encryption in our home network (except in bus). 802.1x (WPA-EAP) authentication can also be selected using devices complying with IEEE802.11i.
In roaming area network, WEP authentication is used.

A49：
You can confirm SSID information in My Page, Wireless LAN Conncetion Setup.

A50：
Please access here for reset your password.

A51：
Please log in and cancel service here.

A52：
Yes, however, there are some cases VPN may not be used depending on service area, its software, and/or its configurations.

A53：
No, an appropriate SSID should be chosen.

A54：
The connection speed may be slow or the connection can no be established due to environmental factors (the distance from the access point, the shape of the building, and the number of accessing devices).

A55：
Please confirm that it is connected to an appropriate access point.
In addition, the wireless connection is affected by its environmental factors (distance from the access point, the shape of the buildings and the number of accessing devices) and may slow or can not be established.

A56：
We are sorry for the inconvenience.
SSID:[wi2] is from access points on running Shuttle buses in Airport. As the bus drives away, the connection gets cut down
Please access another hotspot to keep the connection.

A57：
Please go to My Page for checking your packet counts.

A58：
Please note that charges may be incurred if your device is connected and logged-in since network control packets from OS and/or installed applications such as for auto-update.

A59：
Sorry for the inconvenience. The wireless connection is affected by its environmental factors (distance from the access point, the shape of the buildings and the number of accessing devices) and may slow or can not be established. In addition, it relies on specifications of your mobile devices or servers you are accessing to.

A60：
Sorry for the inconvenience. The reception strength is likely to be affected by its environmental factors (distance from the access point, the shape of the buildings and the number of accessing devices).

A61：
My Page is a personal page for Wi2 300 user which allows the user to view and change personal settings for our Service.
In My Page, the user can check SSID and authentication key information, change ID and password, set MAC Address Authentication etc.

A62：
If you have an Internet access from your device at your home or office, please access 300.wi2.co.jp
and click "My Page" on the left.
If you are in Wi2 300 Service area and using our Wi-Fi service, please click "My Page" on the GUI
after logged in.

A63：
It is a unique twelve hexadecimal digits to identify a device.

A64：
MAC Address(-based) Authentication is an authentication method that authorize users access to services by their devices' MAC address.
Setting the MAC Address in advance, no ID and password input will be required when you get to Wi2 300 service area. (only available in Wi2 home network area).

A65：
To use MAC Address Authentication, please register from My Page.
Click Register MAC Address and input your devices' MAC Address (the combination of 0~9 and A~F, stated as "xx:xx:xx:xx:xx:xx" or "xx-xx-xx-xx-xx-xx")
then click button to register To find your device's MAC address, please read the manual from the manufacture.

A66：
Currently up to five devices can be set for MAC Address Authentication per ID.

A67：
Using the device you like to add for the authentication, please connect and access My Page. Click MAC Address Authentication button and it will be added in the list (Wi2 home network only).

A68：
Wi2 300 supports the next generation IEEE802.11n standard for up to 300Mbps broadband and 802.11i standard for encrypted communication.

A69：
802.11b, or IEEE 802.11b, is a standard that has been developed by the IEEE (Institute of Electrical and Electronic Engineers), http://standards.ieee.org. The IEEE is an international organization that develops standards for hundreds of electronic and electrical technologies. 802.11b, or Wi-Fi, is a standard for wireless LANs operating in the 2.4 GHz spectrum with a bandwidth of 11 Mbps.(Reference: http://www.wi-fi.org/)

A70：
A taskgroup of the IEEE 802.11 committee whose goal is to define a standard for high throughput speeds of at least 100Mbps on wireless networks. The standard is expected to be ratified by 2007. Some proposals being fielded by the taskgroup include designs for up to 540 Mbps. Multiple-Input-Multiple-Output (MIMO) technology, using multiple receivers and multiple transmitters in both the client and access point to achieve improved performance is expected to form the basis of the final specification.(Reference: http://www.wi-fi.org/)

A71：
An IEEE standard specifying security mechanisms for 802.11 networks. 802.11i makes use of the Advanced Encryption Standard (AES) block cipher. The standard also includes improvements in key management, user authentication through 802.1X and data integrity of headers. (Reference: http://www.wi-fi.org)

A72：
A standard for port-based authentication, first used in wired networks, that was adapted for use in enterprise WLANs to address security flaws in WEP, the original security specification for 802.11 networks. 802.1X provides a framework for authenticating users and controlling their access to a protected network and dynamic encryption keys to protect data privacy. (Reference: www.wi-fi.org)

A73：
Multiple-Input-Multiple-Output. An advanced signal processing technology that uses multiple receivers and multiple transmitters in both the client and access point to achieve data throughput speeds of 100Mbps. (Reference: www.wi-fi.org)

A74：
The Wi-Fi Protected Access 2 - Personal mark indicates that a product has successfully completed testing under the Wi-Fi Alliance's Wi-Fi Protected Access 2 certification program and meets the criteria established to ensure stronger data protection and prevent unauthorized network access for small networks. (Reference: www.wi-fi.org)

A75：
WPA-EAP mode of operation, authentication is achieved via 802.1X and the EAP.

A76：
WPA-PSK mode of operation, a pre-shared key (password) is used for authentication

A77：
A certification mark developed by the Wi-Fi Alliance to indicate that wireless local area network (WLAN) products are based on the Institute of Electrical and Electronics Engineers' (IEEE) 802.11 standards.(Reference: www.wi-fi.org)

A78：
We adopt WPA-PSK encryption for our wireless communications (except bus), SSL for login transactions, and prohibits direct wireless communication between devices .
In roaming area networks, WEP authentication is used.

A79：
The original security standard used in wireless networks to encrypt the wireless network traffic.

A80：
A unique 32-character network name, or identifier, that differentiates one wireless LAN from another. All access points and clients attempting to connect to a specific WLAN must use the same SSID. The SSID can be any alphanumeric entry up to a maximum of 32 characters. (Reference: www.wi-fi.org)