top 5 most asked questions

About Wi2 300

How to Use

About Settings

About Features

MAC Address Authentication

Standards,Technical Information, Terms

About Wi2 300

Q01:
What is "Wi2 300"?

A01:
Wi2 300 is a public wireless LAN service provided by Wire and Wireless Co., Ltd..
You can access Internet over a wireless LAN in the coverage area.

Q02:
What is different between Wi2 300 and other public Wireless LAN services?

A02:
A public Wireless LAN is a general term of wireless LAN services in public spaces. Wi2 300 is a service name for public wireless LAN service provided by Wire and Wireless Co., Ltd..

Q03:
Where can I check Wi2 300 Wireless LAN service area?

A03:
Please see Service Area search.

Q04:
Will Wi2 coverage area be expanding?

A04:
Yes, it will be expanding gradually.

Q05:
Can I connect from anywhere in your coverage area?

A05:
Yes, however, the throughput may become slow due to some environmental factors (the distance from the access point, the shape of the building and the number of accessing devices).

Q06:
How many access points are available to connect?

A06:
The number of Wi2 Wi-Fi service points are more than 70,000 currently as of Feb. 2012.

Q07:
Can I access to other providers access points? What about roaming service?

A07:
Yes, you can use BB Mobile Point. No additional sign up is necessary.

Q08:
Can I use Wi2 service at home to get online?

A08:
Currently we do not offer home Internet connection service.
You can enjoy online only at Wi2 300 access points.

Q09:
Can I use Wi2 service in Shinkansen?

A09:
Yes, but the support page is available only in Japanese. Please purchase an ID in Japanese My Page.
In addition, to activate the ID, it is required to have a Japanese cell phone provider's mobile phone which can receive a message and access the activation link. Note: ID can not be activated by any smartphones.

Q10:
Is any additional fee charged for service in Shinkansen?

A10:
Yes, 154yen for 3 hours will be charged in addition to monthly fee.

Q11:
How can I use Wi2 service in Shinkansen?

A11:
Please purchase in Japanese My Page. An instruction email will be sent to your subscribed email address.

Q12:
Is the prepaid ID for Shinkansen WiFi service selling inside shinkansen?

A12:
No, you need to purchase before getting onboard using Internet.

Q13:
Can I only purchase a prepaid ID for Shinkansen service?

A13:
Sorry. Currently it is an option for monthly users. We do not sell a prepaid ID only.

Q14:
Does the prepaid ID have an expiration date?

A14:
Yes. It will be expired after a certain time. Please check in the page or email at purchase (in Japanese). It is valid for more than three months.

Q15:
Is service available in Narita Express(N'EX)?

A15:
Yes, however, only Japanese support page (Softbank) is available.
WiFi is available in new N'EX train car (W259 Series). It is a part of bb mobilepoint roaming areas, but how to access is different from other areas.
Please read the following instruction. (Japanese only)
http://tm.softbank.jp/business/wlan/area_list/roaming.html

Q16:
How much will be charged when I use other provider's roaming?

A16:
There is no additional charge for roaming use. Only Wi2 300 fees will be charged. Please read here for more information.

Q17:
How can I connect to Softbank mobilepoint?

A17:
Please connect to mobilepoint SSID and login with Wi2 300 ID and password.

Q18:
How fast is Wi2 300 data transfer rate?

A18:
The maximum 300 Mbps (a best-effort) is available between a device and an access point. In a roaming area, it depends on the provider's specifications. However, the connection speed may become slow or cut due to some environmental factors (the distance from the access point, the shape of the building and the number of accessing devices).

Q19:
Will Wi2 300 wired service be offered?

A19:
Currently Wi2 300 wired service is not planned.

Q20:
What is the reception range of a Wi2 Hotspot?

A20:
Its range is a 50m in radius in an open space, but it depends on shapes of surrounding objects.

Q21:
What kinds of devices can I connect to Wi2 300 access points with?

A21:
Please use wireless LAN equipped mobile devices complying with Wi-Fi Standards (IEEE802.11b/g). With those devices, wireless data speeds at up to 300 Mbps is available inside Wi2 home network area (Marunouchi service area)

Example: Laptop PCs, PSP, iPod touch, Nintendo DS, Nintendo DS Lite or smart phones

Q22:
Does Wi2 300 have restrictions on use of any applications?

A22:
There is no restriction on use of any applications. However, please note that we can not say all applications run correctly.

Q23:
Can I use power outlets in your coverage area?

A23:
We do not provide a power supply service. Please use your own device's batteries.

Q24:
How much do you charge?

A24:
Please see our service guide.

Q25:
Do I need to signup for another ISP to connect to Internet?

A25:
No, you don't have to sign up with another provider.

Q26:
Who should I contact for Wi2 300?

A26:
Please email Wi2 Customer Center:
cs-info@wi2.co.jp

How to Use

Q27:
How can I sign up?

A27:
Please access 300.wi2.co.jp from you device and sign up. We will give you information (ID and password etc) to access upon your sign-up completion.

Q28:
How long does it take to process my application?

A28:
Immediately after your subscription has been sent and confirmed, the network information which is required to get online will be displayed in the same page.

Q29:
What do I need to use Wi2 300?

A29:
Please use wireless LAN equipped mobile devices complying with Wi-Fi Standards (IEEE802.11b/g). With those devices, wireless data speeds at up to 300 Mbps is available inside Wi2 home network area (Marunouchi service area)

Example: Laptop PCs, PSP, iPod touch, or smart phones
[Supported OS]Windows XP/Vista, Mac OS X, Windows Mobile, iPhone 3G, iPod Touch, PSP, NintendoDS, NintendoDS Lite
For example: Laptop PCs, Portable Game Players (PSPs, Nintendo DS, Nintendo DS Lite etc), Portable Music Players (iPodtouches etc) and smartphones so on.

Q30:
I have no mobile Wi-Fi device. What should I do to use Wi2 300?

A30:
Sorry. We do not offer Wi-Fi device rental service. Please sign up when you get your own device.

Q31:
Which wireless LAN card should I use?

A31:
To take an advantage of our high-speed and high-security service (Max 300Mbps in our Marunouchi service area), please use any cards

Q32:
Can't I sign up outside Wi2 coverage area?

A32:
It is possible to signup for our service and get SSID and authentication key by accessing 300.wi2.co.jp anywhere.

Q33:
How can I signup and use in Wi2 network area?

A33:
Please connect to Wi2 wireless network SSID:[wi2] using your mobile device, then, open a browser to signup.

Q34:
I am out of the Wi2 coverage area. How can I sign up and use?

A34:
Please access 300.wi2.co.jp from your device and sign up.

Q35:
How can I change my signed-up information?

A35:
Please access My Page and change your information.

Q36:
Can I use an account for multiple devices? (Is situmulous login allowed?)

A36:
Yes, you can set up to five devices for the easy-login MAC Address Authentication in My Page, but, please note that simultaneous login is not allowed.

Q37:
How much do you charge?

A37:
Please see here.

Q38:
What kinds of payment options are available?

A38:
We accept Credit Card Payment only.
Please enter your credit card information when you sign up.

Q39:
Will you bill me a monthly statement?

A39:
No, we do not make a monthly statement. About your payment
Please ask your credit card company for your payment due date.

Q40:
Is it possible to share files between client PCs accessing the same Hotspot?

A40:
No. We are prohibiting a direct communication between PCs over the same access point for security reason.

About Settings

Q41:
How can I set up a Wireless LAN connection?

A41:
Please see here.

Q42:
What is Wi2 Connect?

A42:
Wi2 Connect is an easy access tool that helps you to omit entering your Login ID and password for Wi2 service network to get online.

Q43:
What is Wi2 300 Profile?

A43:
Wi2 300 Profile is a configuration file for iPhone/iPod touch which sets network information into devices. To use Wi2 Connect auto-login, it should be installed.

Q44:
How can I get online at Narita Airport with Wi2 service?

A44:
Narita Airport is one of BB mobilepoint area (Wi2 roaming area) and how to connect is different from other access points. Please see here for details.

Q45:
Why does Wi2 login screen not appear yet I open a browser?

A45:
Please check the followings:

Are you in Wi2 service area?
Is wireless LAN on (built-in or card)?
Is your device connected to the SSID?
Does your device obtain an IP address automatically?
Is SSL enabled in your web browser setting?
Is unchecked "use a proxy server" box in your browser configuration?

Q46:
Why is Wi2 Connect running even outside Wi2 service area?

A46:
Wi2 Connect, due to its software specification, may run when a network connection is established even outside of Wi2 service area However, please note that no charge will incur under such circumstances.

Q47:
Is there any restrictions of OS versions or types to use?

A47:
We do not set any restrictions on OS, however, there are some we have not checked its operations.

[Supported OS]
Windows XP/Vista, Mac OS X, Windows Mobile, iPhone OS

Q48:
Is Wi2 service network secure enough?

A48:
We adopt WPA-PSK encryption in our home network (except in bus). 802.1x (WPA-EAP) authentication can also be selected using devices complying with IEEE802.11i.
In roaming area network, WEP authentication is used.

Q49:
I forgot SSID and authentication key. What should I do?

A49:
You can confirm SSID information in My Page, Wireless LAN Conncetion Setup.

Q50:
I forgot my password? What should I do?

A50:
Please access here for reset your password.

Q51:
How can I cancel your service?

A51:
Please log in and cancel service here.

Q52:
Can I use VPN?

A52:
Yes, however, there are some cases VPN may not be used depending on service area, its software, and/or its configurations.

Q53:
Can I connect with no or "Any" SSID setting?

A53:
No, an appropriate SSID should be chosen.

Q54:
Why is the connection speed slow?

A54:
The connection speed may be slow or the connection can no be established due to environmental factors (the distance from the access point, the shape of the building, and the number of accessing devices).

Q55:
Why can't I access yet in Wi2 service area?

A55:
Please confirm that it is connected to an appropriate access point.
In addition, the wireless connection is affected by its environmental factors (distance from the access point, the shape of the buildings and the number of accessing devices) and may slow or can not be established.

Q56:
At airport, why is my connection to SSID:[wi2] cut off immediately after it has established?

A56:
We are sorry for the inconvenience.
SSID:[wi2] is from access points on running Shuttle buses in Airport. As the bus drives away, the connection gets cut down
Please access another hotspot to keep the connection.

Q57:
How many packets did I transmit so far?

A57:
Please go to My Page for checking your packet counts.

Q58:
Why did I receive the bill even I had not used Wi2 service at all?

A58:
Please note that charges may be incurred if your device is connected and logged-in since network control packets from OS and/or installed applications such as for auto-update.

Q59:
Why does the stream data I am watching sometimes stop?

A59:
Sorry for the inconvenience. The wireless connection is affected by its environmental factors (distance from the access point, the shape of the buildings and the number of accessing devices) and may slow or can not be established. In addition, it relies on specifications of your mobile devices or servers you are accessing to.

Q60:
Why can't I access even in Wi2 service area?

A60:
Sorry for the inconvenience. The reception strength is likely to be affected by its environmental factors (distance from the access point, the shape of the buildings and the number of accessing devices).

About Features

Q61:
What is My Page for?

A61:
My Page is a personal page for Wi2 300 user which allows the user to view and change personal settings for our Service.
In My Page, the user can check SSID and authentication key information, change ID and password, set MAC Address Authentication etc.

Q62:
What can I do in My Page?

A62:
If you have an Internet access from your device at your home or office, please access 300.wi2.co.jp
and click "My Page" on the left.
If you are in Wi2 300 Service area and using our Wi-Fi service, please click "My Page" on the GUI
after logged in.

MAC Address Authentication

Q63:
What is MAC address?

A63:
It is a unique twelve hexadecimal digits to identify a device.

Q64:
What is MAC Authentication?

A64:
MAC Address(-based) Authentication is an authentication method that authorize users access to services by their devices' MAC address.
Setting the MAC Address in advance, no ID and password input will be required when you get to Wi2 300 service area. (only available in Wi2 home network area).

Q65:
How can I use MAC authentication?

A65:
To use MAC Address Authentication, please register from My Page.
Click Register MAC Address and input your devices' MAC Address (the combination of 0~9 and A~F, stated as "xx:xx:xx:xx:xx:xx" or "xx-xx-xx-xx-xx-xx")
then click button to register To find your device's MAC address, please read the manual from the manufacture.

Q66:
How many devices can be set for MAC Address Authentication?

A66:
Currently up to five devices can be set for MAC Address Authentication per ID.

Q67:
Is there any easy way to set my device for MAC address Authentication?

A67:
Using the device you like to add for the authentication, please connect and access My Page. Click MAC Address Authentication button and it will be added in the list (Wi2 home network only).

Standards,Technical Information, Terms

Q68:
Which Wireless LAN standards does Wi2 300

A68:
Wi2 300 supports the next generation IEEE802.11n standard for up to 300Mbps broadband and 802.11i standard for encrypted communication.

Q69:
What is IEEE 802.11b?

A69:
802.11b, or IEEE 802.11b, is a standard that has been developed by the IEEE (Institute of Electrical and Electronic Engineers), http://standards.ieee.org. The IEEE is an international organization that develops standards for hundreds of electronic and electrical technologies. 802.11b, or Wi-Fi, is a standard for wireless LANs operating in the 2.4 GHz spectrum with a bandwidth of 11 Mbps.(Reference: http://www.wi-fi.org/)

Q70:
What is IEEE802.11n?

A70:
A taskgroup of the IEEE 802.11 committee whose goal is to define a standard for high throughput speeds of at least 100Mbps on wireless networks. The standard is expected to be ratified by 2007. Some proposals being fielded by the taskgroup include designs for up to 540 Mbps. Multiple-Input-Multiple-Output (MIMO) technology, using multiple receivers and multiple transmitters in both the client and access point to achieve improved performance is expected to form the basis of the final specification.(Reference: http://www.wi-fi.org/)

Q71:
What is IEEE802.11i?

A71:
An IEEE standard specifying security mechanisms for 802.11 networks. 802.11i makes use of the Advanced Encryption Standard (AES) block cipher. The standard also includes improvements in key management, user authentication through 802.1X and data integrity of headers. (Reference: http://www.wi-fi.org)

Q72:
What is IEEE802.1X?

A72:
A standard for port-based authentication, first used in wired networks, that was adapted for use in enterprise WLANs to address security flaws in WEP, the original security specification for 802.11 networks. 802.1X provides a framework for authenticating users and controlling their access to a protected network and dynamic encryption keys to protect data privacy. (Reference: www.wi-fi.org)

Q73:
What is "MIMO"?

A73:
Multiple-Input-Multiple-Output. An advanced signal processing technology that uses multiple receivers and multiple transmitters in both the client and access point to achieve data throughput speeds of 100Mbps. (Reference: www.wi-fi.org)

Q74:
What is WPA/WPA2?

A74:
The Wi-Fi Protected Access 2 - Personal mark indicates that a product has successfully completed testing under the Wi-Fi Alliance's Wi-Fi Protected Access 2 certification program and meets the criteria established to ensure stronger data protection and prevent unauthorized network access for small networks. (Reference: www.wi-fi.org)

Q75:
What is WPA-EAP?

A75:
WPA-EAP mode of operation, authentication is achieved via 802.1X and the EAP.

Q76:
What is WPA-PSK?

A76:
WPA-PSK mode of operation, a pre-shared key (password) is used for authentication

Q77:
What is "Wi-Fi"?

A77:
A certification mark developed by the Wi-Fi Alliance to indicate that wireless local area network (WLAN) products are based on the Institute of Electrical and Electronics Engineers' (IEEE) 802.11 standards.(Reference: www.wi-fi.org)

Q78:
Is Wireless network secure enough?

A78:
We adopt WPA-PSK encryption for our wireless communications (except bus), SSL for login transactions, and prohibits direct wireless communication between devices .
In roaming area networks, WEP authentication is used.

Q79:
What is WEP and WEP-Key?

A79:
The original security standard used in wireless networks to encrypt the wireless network traffic.

Q80:
What is SSID?

A80:
A unique 32-character network name, or identifier, that differentiates one wireless LAN from another. All access points and clients attempting to connect to a specific WLAN must use the same SSID. The SSID can be any alphanumeric entry up to a maximum of 32 characters. (Reference: www.wi-fi.org)

Registration

Contact

Page Top